Legal
Refund Policy
Last updated 23 September 2026
14-day money-back guarantee
Needle Warden membership comes with a 14-day money-back guarantee. If the shelves aren’t what you hoped for, request a full refund within 14 days of your order date and we’ll return what you paid — no explanation required. This applies to monthly and yearly memberships alike.
How to request a refund
Write to us at info@needlewarden.com with the email address you used at checkout and we’ll arrange the refund with our payment provider for you. Refunds are returned to the original payment method, usually within five to ten business days depending on your bank.
Cancelling instead
You can cancel a membership at any time from your membership page. Cancelling stops future billing and your shelves stay unlocked until the end of the period you have already paid for. Records you have saved remain visible to you even after a membership ends — you simply can’t add new ones beyond the free allowance until you renew.
Renewals
Our payment provider emails a receipt each time a membership renews. If a renewal charge catches you by surprise, contact us within 14 days of that charge and we’ll refund it.